Our Terms & Conditions
Welcome to www.dolceidea.co.uk
By using our website you agree to these Terms & Conditions. Any order placed by you is bound by these Terms & Conditions, which together with our Privacy Policy governs our relationship with you.
Delivery and Collection of Local Orders –
All local orders may be collected free of charge from Dolce Idea UK by prior arrangement. We accept no responsibility for any damage sustained to the cake once it has left the premises.
If delivery has been requested we will deliver the cake on the day set out in the order confirmation to the address provided. We do not always offer specific delivery times. Dolce Idea UK will always do the best it can to ensure delivery dates/times agreed are achieved for the provision of the goods or services however the company cannot accept liability for delays and time shall not be of the essence.
Delivery of Postal Orders (Boxes) –
All postal items are sent via Royal Mail Tracked 24 delivery. Postage and packaging costs are included.
Please note once boxes have left the bakery we are no longer accountable for them. Boxes are too large to fit through a letterbox. Due to possible local delays in the Royal Mail service, delivery may take longer than usual.
Returns –
Due to the perishable nature of our bakes we unfortunately cannot accept returns for a refund. If you have a problem with your order however then please get in touch and we'll do our best to put things right.
Standard Terms and Conditions of Trading –
These terms form the basis of the contract between our customer and Dolce Idea UK. These Terms, your Order and your Order confirmation are considered by us to set out the whole agreement between you and us for the sale of cakes, bakes and treats. It is your responsibility to check all details in the order confirmation are complete and accurate as this is the document we work to when completing your order.
Any samples, drawings, or descriptions we issue and any descriptions or illustrations contained on our website are issued solely to provide you with an approximate idea of the products they describe and remain property of Dolce Idea UK.
The Cakes
Quotations are valid for a period of 30 calendar days from the day of issue.
Cake sizes quoted are in inches and are based on the diameter of the cake. Cakes are 5 to 6 inches deep as standard. If you would like a less deep cake this needs to be agreed at the time of booking.
No contract is made with you until we have received your booking fee. Once your booking fee has been received you are in a legally binding contract with Dolce Idea UK.
We warrant that on delivery or collection the Cakes shall conform to their description as set out in the Order Confirmation, be of satisfactory quality and comply with all food safety, statutory and regulatory requirements in the UK. We will not be held responsible for customer disappointment of the design or the interpretation of the cake as long as it is made in line with the customer’s pre agreed requirements set out in the order confirmation and will face no consequent liability. It is the customers responsibility to ensure all details within the order confirmation and eventual sketch are correct and meet their exact requirements.
The warranty does not apply to any defect in the Cakes arising from wilful damage, accident, negligence by you or any third party, if you use the cake in a way we do not recommend, your failure to follow our instructions or any alterations you carry out.
Our cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely nut/gluten/dairy free although we make every effort to ensure that allergies are accommodated.
We cannot guarantee an exact replica of any cake, but we will do our best to make it so. Where colour swatches are provided we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.
Fresh flowers are not included in the price of any wedding cake design. If a wedding cake is to be dressed with fresh flowers these are to be provided by your florist or they will be quoted accordingly and they will be sourced using our own florist partners. NB. Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse. We recommend that your florist lease directly with us to confirm detail about the size of cake being dressed to avoid any miscommunication.
From time to time certain materials for our cakes may become obsolete. This is totally out of our control; however we will do our best to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.
Stacked cakes may contain dowels in each tier to provide support and thin boards between tiers, these items should be removed before consumption as in no way edible.
All our celebration cakes, cupcakes and dessert table items are fresh products containing no additives or preservatives and it is our right to assume consumption will happen on the day requested or maximum within 24hrs. Please follow the rules for storage that we'll provide in the moment of delivery/pick up for all our goods.
Dolce Idea UK and the customer expressly agree that the cakes and all goods purchased from Dolce Idea UK remain the property of Dolce Idea UK until paid for in full.
The price of your cake will be as set out in your order confirmation. No Vat is payable on the cakes. A 25% booking fee is required for wedding cake orders (subject to a minimum of £50) and a 50% booking fee for all other cakes and goods. For all our goods a detailed order confirmation will be issued detailing the final balance and payment details. No further payment reminders will be sent and it is the responsibility of the client to ensure payment is on time.
The balance must be paid in cleared monies no later than the date set out in the order confirmation by bank transfer to the account specified, cash or payment by debit or credit card. If paying by debit or credit card please allow 3 working days for payment to clear. Late payments will incur a £25 charge.
If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances the cake will be made as close to the order confirmation as possible with no redress or liability on Dolce Idea UK.
The Cakes: special deliveries –
When delivering to a wedding venue, we will contact the venue in advance to arrange a mutually convenient time for delivery. If we set up the wedding cake we shall take a photograph of the cake before leaving and, where possible, obtain a signature from the venue confirming the cake has been received in good condition. Should the venue need to set up the cake themselves we shall explain how the cake is to be displayed and where possible obtain a signature to verify we have done so. Once the cake has been delivered we are unable to accept and liability for any damage sustained to the cake thereafter nor any failure to follow the instructions provided.
The Cakes: Cancellation, postponement and alterations -
In the event of a cancellation by yourselves, charges are as follows;
- More than ninety days prior to the date = booking fee only.
- Ninety days to one calendar month prior to the date = booking fee plus half the remaining cost.
- Less than one calendar month prior to the date = full amount
- Any payments previously made are not refundable.
In the event of a postponement, the payment due remains the same as a cancellation. Subject to availability we will carry the monies paid forward to the new wedding date. Please be aware that we will only do this on one occasion. Any further postponements will be classed as a cancellation.
You may, prior to 8 weeks before the wedding day, or 10 days for celebration cakes, amend or cancel your order by providing us with written notice. In the case of alterations a new order confirmation will be issued detailing the changes and the new cost. Alterations are not confirmed until a new order confirmation has been issued. Should you make any changes after that time there will not be a reduction in the price you pay, even if your new design is cheaper than the original booking.
In the unlikely event that we need to cancel your order any monies paid will be refunded. Dolce Idea UK reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lock outs, riot, hostilities, non-availability of materials or supplies or any other event outside the control of Dolce Idea UK, and Dolce Idea UK shall not be liable for any breach of contract resulting from such an event.
Dolce Idea UK’s liability (both in contract and tort) in respect of defects in goods or services shall be limited to the issue of a credit note in respect thereof or granting a refund or other such compensatory measures as Dolce Idea UK, at its discretion, considers appropriate in the circumstances and shall be limited to the to the value of the goods or services giving rise to the claim.
Dolce Idea UK shall not under any circumstances be liable for the customer respect of indirect consequential loss or damage or loss of profits, provided always that these conditions do not exclude or restrict Dolce Idea UK’s statutory liability for death or personal injury arising from any negligence on Dolce Idea UK’s part or liability imposed by statutory implied terms in Consumer Contracts.
Website Terms & Conditions –
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
We cannot provide any warranty or guarantee for the accuracy, timeliness or completeness of the information and materials presented on our website. Such information and materials may contain inaccuracies or errors and we exclude any liability involved with these inaccuracies or errors. We shall not be liable for your use of information or materials on this website. Use of information and materials is done so entirely at your own risk and it is your responsibility to ensure that the products, services and information available on our website are suitable for your specific purpose.
This website from time to time may include links to other websites. These are provided for your reference only it does not signify that we endorse the website(s) or the content of such website(s).
The variation in computer, operating system and browser may create an alternative, in visual layout and usability of our website, to our desired approach. We have given specific attention to minimise any differences and we cannot be held responsible for any such differences that are experienced by you.
Any unauthorised use of our website may be a criminal offence and/or give rise to a claim for damages.
Questions about our Terms & Conditions should be sent to us via info@dolceidea.co.uk.
Complaints –
Complaints are very rare and due to the amount of work put into each individual bake, we take them very seriously.
Both Parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with a prior opportunity to resolve any issues between the parties amicably.
Complaints regarding the decoration of celebration cake can be easily repaired so errors of this nature must be pointed out upon delivery/collection so as to give us the opportunity to correct them. Once payment has been handed over this confirms that decoration is as requested and no further claims can be made. Wedding cake clients will be sent a detailed sketch of their wedding cake prior to the wedding. It is the clients responsibility to check that this meets with their requirements and raise any issues with us if there are any discrepancies.
Where the complaint is in regards to the quality of the cake then the cake, or remainder of the cake/tier, must be returned to us as soon as possible after cutting and within 48 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint.
Please note we can only deal with the client who placed the original order.